Frequently Asked Questions
Straight answers on delivery, returns, payments, materials, sizing and caring for your jewellery.
Where do you deliver?
We deliver to addresses in the United Kingdom only - England, Scotland, Wales and Northern Ireland. We do not currently ship to the Channel Islands, the Isle of Man, BFPO addresses or outside the UK.
How much does delivery cost?
UK delivery is free on every order, with no minimum spend and no extra charges at checkout.
How long does delivery take?
Orders placed before 3:00 PM (UK time), Monday to Friday, begin processing the same day. Processing takes 1 - 2 days (Monday to Friday) and Royal Mail delivery a further 2 - 4 days (Monday to Friday), so most orders arrive within 3 - 6 days (Monday to Friday).
What is your order cut-off time?
Our order cut-off time is 3:00 PM (UK time). Orders placed before then on a weekday begin processing the same day; later orders, weekend orders and bank-holiday orders begin processing on the next day (Monday to Friday).
Which carrier do you use?
Every order is sent with Royal Mail on a tracked service.
How do I track my order?
Visit our order tracking page and enter your order number or tracking number. You will also find a tracking link in your dispatch confirmation e-mail.
Can I change or cancel my order?
Yes - contact us at earnestinelottridge87436@outlook.com or on +44 7344 631395 as soon as possible, before the order is dispatched. After delivery you can still cancel within 14 days or use our 30-day returns policy.
What is your returns policy?
You can return any unworn item within 30 days of delivery under our voluntary returns policy (earrings in their unopened hygiene bag). In addition you have a 14-day statutory right to cancel under the Consumer Contracts Regulations 2013. See our Refund and Returns Policy.
Who pays for return postage?
For change-of-mind returns you pay the return postage. If an item is faulty, damaged or incorrect, we cover the return postage in full.
How long do refunds take?
We refund within 5 days (Monday to Friday) of receiving and inspecting your return, to your original payment method. Your bank may take a further 3 - 5 days (Monday to Friday) to show the credit.
Can I exchange an item?
Yes. Exchanges are accepted within 30 days of delivery, subject to availability, with free delivery on the replacement. E-mail earnestinelottridge87436@outlook.com with your order number to arrange it.
What if my item arrives damaged or faulty?
E-mail earnestinelottridge87436@outlook.com with your order number and photos. We will send a replacement or a full refund at no cost to you. Your rights under the Consumer Rights Act 2015 always apply.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. We do not charge any card fees.
Are prices shown in pounds and do they include VAT?
Yes. All prices are in pounds sterling (GBP) and include VAT, and UK delivery is free, so the price you see is the price you pay.
Is checkout secure?
Yes. Our checkout runs on Shopify's PCI DSS compliant platform with HTTPS encryption, and we never see or store your full card details.
What is your jewellery made of?
Our pieces are made of 316L stainless steel. Most are finished with an 18k gold plating; the Snake Chain Necklace is unplated silver-tone stainless steel. Stones are cubic zirconia (lab-created) and pearls are glass pearls. The exact materials are listed on every product page.
Is your jewellery solid gold or sterling silver?
No. Our gold-coloured pieces are 18k gold-plated 316L stainless steel - a layer of gold over a stainless steel base - and they are not solid gold or hallmarked precious metal. Our silver-coloured piece is stainless steel, not sterling silver. We state this clearly so you know exactly what you are buying.
Are the stones real diamonds or the pearls real pearls?
No. Our clear stones are cubic zirconia, a lab-created stone chosen for its sparkle, and our pearls are glass pearls - glass beads with a pearl coating. We never describe them as diamonds or natural pearls.
Will the gold plating fade?
Gold plating is a thin layer, so it wears gradually with use - how quickly depends on how often you wear a piece and what it comes into contact with. To keep the colour longer, put jewellery on after perfume and lotion, take it off before swimming, showering, exercise and cleaning, and store it in its pouch. Wipe it with a soft dry cloth after wearing.
Can I wear my jewellery in the shower or the sea?
We recommend taking it off. Water, soap, chlorine and salt water speed up wear on gold plating and can dull glass pearls.
I have sensitive skin or a nickel allergy - can I wear your jewellery?
Our pieces are made of 316L stainless steel, which is widely worn for everyday jewellery. Like all stainless steel it contains nickel bound within the alloy, so we cannot promise it will suit every metal allergy. If you have a known allergy, please check with your doctor or pharmacist first, and stop wearing a piece if irritation occurs.
How do I find my ring size?
The Oval Signet Ring comes in UK sizes J, L, N and P; the product page lists the inner diameter of each size. Measure the inside of a ring that fits you well and compare it, or visit a jeweller to be sized. If you are between sizes, choose the larger one. The Twisted Open Ring is adjustable and fits approximately UK J to P.
Can I exchange a ring for a different size?
Yes. You can exchange a ring for another size within 30 days of delivery, subject to availability. E-mail earnestinelottridge87436@outlook.com with your order number and the size you need.
Can I return earrings?
Pierced earrings are sent in a sealed hygiene bag. If the seal is unopened you can return them under our 30-day returns policy or your 14-day right to cancel. For hygiene reasons, earrings cannot be returned for a change of mind once the seal has been opened. Faulty or incorrect earrings are always covered.
How long are your necklaces?
Our Paperclip Chain and Snake Chain Necklaces are 45 cm and our pendant necklaces are 42 cm, each with a 5 cm extender, so you can adjust where they sit. Exact lengths are listed on every product page.
How should I store my jewellery?
Store each piece on its own in the cotton pouch it comes in, away from moisture and direct sunlight, so pieces do not scratch or tangle. Fasten chains before storing them and keep snake chains flat so they do not kink.
Is your jewellery suitable for children?
No. Our jewellery is designed for adults and is not suitable for children under 14. Small parts such as earrings and clasps are a choking hazard, so keep them out of reach of young children.
Do you offer engraving or personalisation?
Not at the moment. Every piece is sold exactly as described on its product page, and the Oval Signet Ring has a plain polished face.
Is everything gift-ready?
Every piece comes in a cotton pouch inside a recyclable card gift box, and earrings are also in a sealed hygiene bag. We do not include prices on the packing note, so you can send an order straight to someone as a gift.
How can I contact you?
E-mail earnestinelottridge87436@outlook.com or call +44 7344 631395. Our customer service hours are Monday to Friday 09:00 - 17:00 (UK time), and we reply within 24 hours (Monday to Friday). You can also use our contact form.
Do you use cookies?
Yes. Our cookie banner asks visitors from the UK and the EEA for consent before any non-essential cookies are set, and you can change your choices at any time with the Cookie settings link in the footer. See our Cookie Policy.
Still have a question?
Operated by: Ovelira
Address:
124 City Road
London EC1V 2NX
United Kingdom
E-mail: earnestinelottridge87436@outlook.com
Phone: +44 7344 631395
Customer service hours (UK time)
Monday to Friday: 09:00 - 17:00
Saturday, Sunday and UK bank holidays: closed
We aim to reply to every message within 24 hours (Monday to Friday).
Last updated: October 2026